Invoices
Manage and pay your Vexium Hosting invoices.
When Invoices Are Generated
Invoices are automatically created when you:
- Order a new service
- Renew an existing service
- Upgrade your plan
You’ll receive an email notification with a link to view and pay your invoice.
Viewing Invoices
Access Invoice List
- Log into billing portal
- View your invoices
- Click on an invoice to see details
Invoice Status
| Status | Meaning |
|---|
| Paid | Payment received |
| Unpaid | Awaiting payment |
| Overdue | Past due date |
| Cancelled | Invoice cancelled |
Paying an Invoice
- Log into the billing portal
- Find your unpaid invoice
- Click Pay Now
- Select your payment method (card or PayPal)
- Complete the payment
Invoice Details
Each invoice shows:
- Invoice number
- Service description
- Billing period
- Amount due
- Due date
- Payment status
Downloading Invoices
- Open the invoice
- Click Download PDF
- Save to your computer
All invoices are archived and accessible in your account.
Invoice Schedule
Renewal Reminders
| Days Before | Notification |
|---|
| 7 days | Invoice generated |
| 3 days | Reminder email |
| 1 day | Final reminder |
| Due date | Payment due |
Late Payments
Grace Period
- Short grace period after due date
- Service may be suspended if unpaid
- Contact support if you need an extension
Service Suspension
If an invoice remains unpaid:
- Service suspended
- Email notification sent
- Pay invoice to restore service
Service Termination
Extended non-payment may result in:
- Data deletion
- Account suspension
- Service termination
Pay invoices on time to avoid service interruption.
Disputes
If you believe an invoice is incorrect:
- Open a support ticket immediately
- Provide invoice number
- Explain the discrepancy
- We’ll investigate and resolve
Questions?
