Refund Policy
Vexium Hosting offers a 72-hour money-back guarantee on eligible services.
72-Hour Money-Back Guarantee
Eligibility
You may request a full refund if:
- Request is within 72 hours of purchase
- Service is a new purchase (not renewal)
- Service type is eligible for refunds
Eligible Services
| Service | Refund Eligible |
|---|
| Game Hosting | ✅ Yes |
| VPS Hosting | ✅ Yes |
| Web Hosting | ✅ Yes |
| Dedicated Servers | Contact support |
Non-Eligible Situations
Refunds are not provided for:
- Requests after 72 hours
- Renewal payments
- Account abuse or ToS violations
- Chargebacks (see below)
- Services terminated for abuse
How to Request a Refund
- Open a support ticket
- Or message on Discord
Include:
- Your account email
- Service name/ID
- Order date
- Reason for refund
Step 3: Await Processing
- Refunds processed within 5-7 business days
- Refund issued to original payment method
- Confirmation email sent
Refund Processing
Timeline
| Stage | Timeframe |
|---|
| Request received | Immediate |
| Review | 1-2 business days |
| Refund issued | 1-3 business days |
| Funds received | 3-5 business days (varies by bank) |
Refund Method
Refunds are issued to:
- Original payment method used
- Credit card → Card refund
- PayPal → PayPal refund
Partial Refunds
Upgrades & Downgrades
- Prorated credit may be applied
- No cash refunds for downgrades
- Credit applied to account balance
Service Issues
If you experienced significant service issues:
- Contact support
- We may offer partial credit
- Reviewed case by case
Chargebacks
Do not file a chargeback without contacting us first!
- Account immediately suspended
- Services terminated
- May result in permanent ban
- Contact us first - we want to help!
After Refund
Service Status
Upon refund approval:
- Service cancelled immediately
- All data deleted
- Access revoked
Future Service
You may purchase new services after a refund, but repeated refund requests may be declined.
Questions about refunds?
We want you to be happy with our service. If something isn’t right, let us know and we’ll do our best to help!