Connection Issues

Troubleshoot connection problems

Connection Issues

Can’t connect to your server? Here’s how to troubleshoot.

Basic Checks

1. Verify Server is Online

1. Log into game panel
2. Check server status (Online/Offline)
3. If offline, start the server
4. Wait for full startup

2. Verify Server Address

Check your connection details:

1. Look at top of panel for IP:PORT
2. Ensure you’re using the correct address
3. Include the port number

Example: 123.45.67.89:25565

3. Check Your Internet

• Can you access other websites?
• Try restarting your router
• Check if other games work

Common Connection Errors

”Can’t Resolve Hostname”

Cause: DNS issue or wrong address

Solution:

1. Verify IP address is correct
2. Use IP instead of hostname
3. Try flushing DNS: ipconfig /flushdns (Windows)

“Connection Refused”

Cause: Server not running or wrong port

Solutions:

1. Verify server is online
2. Check port number is correct
3. Wait for server to fully start
4. Check firewall isn’t blocking

”Connection Timed Out”

Cause: Network issue or server not responding

Solutions:

1. Server may be overloaded - wait and retry
2. Check server isn’t crashed
3. Verify correct IP/port
4. Try from different network

”Outdated Client” or “Outdated Server”

Cause: Version mismatch

Solutions:

1. Match your game version to server version
2. Or install ViaVersion/Geyser for multi-version support

”Invalid Session” (Minecraft)

Cause: Authentication issue

Solutions:

1. Restart your game
2. Log out and back into launcher
3. Check Mojang/Microsoft service status

”Server is Full”

Cause: Max player limit reached

Solutions:

1. Wait for a slot to open
2. Ask admin to increase max players
3. Upgrade server plan for more slots

”You Are Banned”

Cause: Account banned from server

Solution:

1. Contact server admin
2. Request unban
3. Check ban reason

”Not Whitelisted”

Cause: Whitelist enabled and you’re not on it

Solution:

1. Contact server admin
2. Request whitelist addition
3. /whitelist add YourName (admin)

Server Shows Online But Can’t Connect

Check These:

1. Correct IP and Port - Double-check address
2. Server fully started - Check console shows ready
3. Client version - Match server version
4. Mods/Plugins - May be blocking connections
5. Firewall - Disable temporarily to test

DDoS Protection

Vexium Hosting includes DDoS protection:

• May temporarily block connections during attack
• Usually resolves within minutes
• Contact support if persists

Frequent Disconnections

”Timed Out” During Gameplay

Causes:

• Server lag/TPS drop
• Your internet instability
• Keep-alive timeout

Solutions:

1. Check server TPS/performance
2. Check your internet connection
3. Reduce server view distance
4. Optimize server settings

”Internal Server Error”

Cause: Server-side error

Solutions:

1. Check console for errors
2. Usually mod/plugin related
3. Identify and fix problematic mod/plugin

”Lost Connection”

Causes:

• Network interruption
• Server crash
• Timeout

Solutions:

1. Check server is still running
2. Check your internet
3. Wait and reconnect

Testing Connectivity

Ping the Server

ping 123.45.67.89

Good: Replies received Bad: Request timed out

Check Port is Open

Use online port checkers like canyouseeme.org

Still Can’t Connect?

Information for Support

1. Server IP and port
2. Exact error message
3. Game version
4. When it started happening
5. What you’ve tried

Contact Support

• Discord
• Support Ticket