Troubleshooting

Common VEIN server issues and solutions

Troubleshooting VEIN

Solutions to common VEIN dedicated server issues.

Server Won’t Start

Missing or Invalid Steam Token

Most common issue! Your server requires a valid Steam Game Server Login Token.

Symptoms:

• Server crashes immediately on startup
• Console shows authentication errors
• Server starts but doesn’t appear in browser

Solution:

1. Go to Steam Game Server Account Management
2. Generate a new token with App ID 1857950
3. Go to Startup in the Game Panel
4. Enter the new token
5. Restart your server

Wrong App ID

If you used the wrong App ID when generating your token, the server will fail to start.

Solution:

• Delete the old token from Steam
• Create a new token with App ID 1857950 (not the demo ID)
• Update the token in your server’s Startup settings

Insufficient Resources

Symptoms:

• Server crashes during startup
• “Out of memory” errors
• Extremely slow startup

Solution:

• VEIN requires significant RAM - ensure you have at least 8GB allocated
• Check your plan and upgrade if necessary
• Reduce max players setting

Server Not Appearing in Browser

Steam Token Issues

If your server runs but doesn’t appear in the browser:

1. Verify your Steam token is valid and for App ID 1857950
2. Check that the token hasn’t been revoked
3. Wait 5-10 minutes for Steam to update server listings

Firewall/Port Issues

Ensure ports are correctly allocated:

Port	Purpose
27015	Game Server
27016	Query Port

Both ports need to be accessible. Check the Network tab in your Game Panel.

Use Direct Connect

While troubleshooting browser issues, use Direct Connect:

1. Get your server IP from the Game Panel Network tab
2. In VEIN, select Multiplayer → Direct Connect
3. Enter IP:Port

Players Can’t Connect

Server is Full

Check if max players has been reached. Increase the limit or wait for a slot.

Password Protected

If your server has a password:

• Ensure players are entering the correct password
• Try removing the password temporarily to test

Version Mismatch

VEIN updates frequently during Early Access:

1. Ensure your server is updated to the latest version
2. Players must have the same game version
3. Reinstall server if needed (backup first!)

Connection Timeout

Symptoms:

• “Connection timed out” errors
• Players get stuck on loading screen

Solutions:

1. Check server is actually running in Console
2. Verify correct IP and port
3. Try restarting the server
4. Check if server is overloaded (reduce max players)

Performance Issues

Server Lag

Causes:

• Too many players for allocated RAM
• Long uptime without restart
• World save corruption

Solutions:

1. Reduce max players
2. Schedule regular restarts (every 12-24 hours)
3. Increase RAM allocation
4. Clear old logs and temporary files

High Memory Usage

VEIN can be memory intensive, especially with many players and built structures.

Solutions:

• Upgrade to a higher RAM plan
• Reduce max players
• Reset the world if bases have grown very large

Desync Issues

Symptoms:

• Players see different things
• Items disappearing
• Rubberbanding

Solutions:

1. Restart the server
2. Check server isn’t overloaded
3. Verify all players have stable connections

World/Save Issues

World Won’t Load

Solutions:

1. Check for corrupted save files
2. Restore from a backup
3. Try starting with a fresh world

Lost Progress

If progress is lost:

1. Check if the correct world save is selected
2. Look for backup saves in the File Manager
3. Restore from automatic backups in the Backups tab

Creating a Fresh World

If you need to start over:

1. Stop the server
2. Backup existing world (just in case)
3. Delete the world save folder
4. Start the server - a new world will generate

Update Issues

Server Crashes After Update

VEIN is in Early Access and updates may cause issues:

1. Check VEIN’s official channels for known issues
2. Verify configuration files are compatible with new version
3. Try reinstalling the server
4. Restore backup configuration

How to Update

1. Stop your server
2. Backup your world and config
3. Go to Settings → Reinstall Server
4. Restore your configuration
5. Start the server

Console Errors

Reading Console Output

1. Go to Console in the Game Panel
2. Look for red/error messages
3. Note the exact error text for troubleshooting

Common Error Messages

Error	Meaning	Solution
Authentication failed	Invalid Steam token	Generate new token
Port already in use	Port conflict	Contact support
Out of memory	Insufficient RAM	Upgrade plan
World load failed	Corrupted save	Restore backup

Getting More Help

If your issue isn’t listed here:

1. Check Console Logs - Note any error messages
2. Search Discord - Others may have had the same issue
3. Contact Support - Include:
   • Server ID
   • Exact error messages
   • Steps you’ve already tried

Support Channels

• Discord Support
• Open a Support Ticket

Include your server ID and screenshots of any errors when contacting support. This helps us resolve your issue faster!