Frequently Asked Questions
General Questions
What is Vexium Hosting?
Vexium Hosting is a premium game server hosting provider offering high-performance servers with instant activation, powerful hardware, and 24/7 support.Where are your servers located?
Our servers are powered by Hetzner infrastructure with enterprise-grade Intel processors, DDR4 RAM, and NVMe storage.What control panel do you use?
We use a custom game panel that provides an intuitive interface for managing your servers.Account & Billing
How do I create an account?
Visit client.vexiumhosting.com and click “Register” to create a new account.What payment methods do you accept?
We accept various payment methods including credit/debit cards and PayPal.How long does server activation take?
Server activation is instant! Your server will be ready within minutes of completing payment.Do you offer refunds?
Yes, we offer a 72-hour money-back guarantee on eligible services. See our Refund Policy for details.Server Management
How do I access my server?
- Log in to the Game Panel
- Select your server from the dashboard
- Use the console, file manager, and other tools to manage your server
How do I restart my server?
In the game panel, click the “Restart” button on your server’s console page.How do I install mods or plugins?
See our game-specific guides:How do I backup my server?
Navigate to the “Backups” tab in your server panel to create and manage backups. We also provide automatic remote backups for added security.Can I upgrade my server later?
Yes! You can upgrade or downgrade your server at any time through the billing portal. See Upgrades & Downgrades.Technical Support
How do I contact support?
- Discord: Join our Discord for instant support
- Email: Contact us through our website